Privacy Policy

Last Updated: January 15, 2026

At Cascade Living, we are committed to protecting your privacy and handling your personal information with the utmost care and respect. This Privacy Policy explains how we collect, use, and safeguard information when you engage with our highland property rental services.

We understand that your search for a contemplative highland retreat is personal, and we honor that privacy throughout our relationship with you.

For questions about this policy or our privacy practices, please contact us at [email protected]

Information We Collect

Personal Information You Provide

When you engage with our services, we may collect the following information:

• Name and contact information including email address and phone number
• Property preferences and requirements for highland living
• Current location and desired move timeline
• Communication preferences and language
• Information shared during consultations about your wellbeing goals and lifestyle preferences

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device and browser information
• IP address and general location data
• Pages visited and time spent on our site
• Referring website or source

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit inquiry forms or request our services
• Contract performance when providing property guidance services
• Legitimate business interests in improving our services and maintaining client relationships
• Legal compliance with Thai data protection regulations

How We Use Your Information

We use collected information for the following purposes:

Service Delivery

• Matching you with suitable highland properties based on your preferences
• Coordinating property viewings and owner introductions
• Providing consultation and guidance throughout your search
• Assisting with lease review and settlement support

Communication

• Responding to your inquiries and questions
• Sending property recommendations and updates
• Providing follow-up support after settlement
• Sharing relevant information about highland living resources

Third-Party Sharing

We share your information only in these specific circumstances:

• With property owners for properties you've expressed interest in viewing (with your explicit consent)
• With wellness resources and community contacts you've requested introductions to (with your permission)
• With service providers who assist our operations (website hosting, email services) under strict confidentiality agreements
• When required by Thai law or legal process

Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Client information is typically maintained for three years after the conclusion of services, or as required by Thai property regulations. You may request earlier deletion of your data subject to legal requirements.

How We Protect Your Information

We implement appropriate security measures to protect your personal data:

• Secure encrypted connections (SSL/TLS) for data transmission
• Password-protected systems with restricted access
• Regular security audits and updates
• Staff training on confidentiality and data protection
• Secure physical storage of any paper documents

In the event of a data breach that poses risk to your rights and freedoms, we will notify you and relevant Thai authorities within 72 hours as required by law.

Cookie Information

Our website uses cookies to enhance your browsing experience. These include:

• Essential Cookies: Necessary for website functionality and security
• Analytics Cookies: Help us understand how visitors use our site to improve services
• Preference Cookies: Remember your settings and choices

For detailed information about cookies and how to manage them, please see our Cookie Policy.

Your Rights

Under Thai Personal Data Protection Act (PDPA) and international data protection standards, you have the following rights:

Right to Access

You may request a copy of the personal data we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You may request deletion of your personal data, subject to legal retention requirements.

Right to Data Portability

You can request your data in a structured, commonly used format.

Right to Object

You may object to certain processing of your personal data.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to external websites, including property listings, wellness centers, or community resources. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated through:

• Updated "Last Updated" date at the top of this policy
• Email notification to active clients
• Prominent notice on our website

We encourage you to review this policy periodically to stay informed about how we protect your information.